Transforming Institutions through Innovative Consultancy and Strategic Development

Management Consultancy in Institutional Excellence, Quality , CX, UX, Smart transformation and Market research

About Us

Customized Solutions for Government and Private Sectors

With over 25 years of expertise in management consulting, institutional excellence, and strategic development, Leadership Consultancy & Integrated Solutions was founded. The Company has established global partnerships to offer a unique service package that seamlessly integrates consultancy with innovative solutions. Our focus on smart systems aims to propel institutions, government, and private sectors into a future of transformative technologies in service excellence.

Services

Expert Smart Solutions Tailored to Your Needs

Advisory Services

We provide expert guidance on achieving the highest standards in customer service, service design, journey mapping, and excellence awards. Our team helps organizations implement ICXS and IDCXS standards for superior customer experiences.

Market Research Services

Our comprehensive studies, including mystery shopping and customer satisfaction surveys, offer valuable insights into customer experiences. We also conduct employee satisfaction surveys and analyze key metrics like NPS+ and Customer Effort Scores.

IT Solutions Consultation

We design and implement advanced IT solutions to support smart transformation, optimize contact centers, and enhance digital service channels. Our performance management systems help organizations monitor and improve efficiency.

Our innovative systems, such as the Market Research System, Interactive Service Catalogue, and Smart Strategic Planning System, streamline operations and improve service delivery. We also offer cutting-edge Metaverse & AI solutions.

We offer a range of training programs, including customer experience, soft skills, and leadership training. Our tailored workshops and certified courses equip professionals with the skills needed to excel in their roles.

Feedback

Transforming Experiences with Leadership Consultancy

Our consultancy services provide tailored strategies and innovative solutions to help organizations achieve excellence. From advisory services to smart solutions and training, we empower you to drive continuous improvement and transformative results.

Thanks to Leadership Consultancy, our organization has achieved remarkable improvements in service delivery and customer satisfaction. Their innovative solutions and expert guidance have been transformative. Highly recommend!

Amina Khaled
Oasis Innovations

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