Transforming Institutions through Innovative Consultancy and Strategic Development
About Us
With over 25 years of expertise in management consulting, institutional excellence, and strategic development, Leadership Consultancy & Integrated Solutions was founded. The Company has established global partnerships to offer a unique service package that seamlessly integrates consultancy with innovative solutions. Our focus on smart systems aims to propel institutions, government, and private sectors into a future of transformative technologies in service excellence.
Services
We provide expert guidance on achieving the highest standards in customer service, service design, journey mapping, and excellence awards. Our team helps organizations implement ICXS and IDCXS standards for superior customer experiences.
Our comprehensive studies, including mystery shopping and customer satisfaction surveys, offer valuable insights into customer experiences. We also conduct employee satisfaction surveys and analyze key metrics like NPS+ and Customer Effort Scores.
We design and implement advanced IT solutions to support smart transformation, optimize contact centers, and enhance digital service channels. Our performance management systems help organizations monitor and improve efficiency.
Our innovative systems, such as the Market Research System, Interactive Service Catalogue, and Smart Strategic Planning System, streamline operations and improve service delivery. We also offer cutting-edge Metaverse & AI solutions.
We offer a range of training programs, including customer experience, soft skills, and leadership training. Our tailored workshops and certified courses equip professionals with the skills needed to excel in their roles.
Feedback
Our consultancy services provide tailored strategies and innovative solutions to help organizations achieve excellence. From advisory services to smart solutions and training, we empower you to drive continuous improvement and transformative results.
From advisory services to smart solutions and training, we empower you to drive continuous improvement and transformative results.
